Terms & Conditions

Lateness
We encourage all customers to arrive 15 minutes before their float. If you are more than 15 minutes late we reserve the right to give the session to somebody else.

Prepayment
We require all customers to have credit in their account before they book a float.

Cancellations
If you wish to cancel or change a booking this must be done with a minimum of 24 hours notice. If you do not provide 24 hours notice then you will lose your credit.

Expirations
Our floats are valid for a year unless otherwise stated (for Memberships see below).

Refunds
We offer refunds within 14 days with proof of purchase.

Sharing
Our Intro 3 x Float Package is not shareable. All other options are shareable.

Memberships
“I authorise The Floatworks Limited to deduct my monthly dues from my debit or debit card.”
You will be charged automatically once per month on/ around the same calendar day. This is set up as an annual contract which renews automatically and charges will continue month-to-month until I choose to cancel or suspend my membership.
Memberships have a 3 month minimum term.
After 3 months, you can cancel this contract at any time with 10 days written cancellation notice (email contact@floatworks.com).
You can freeze your membership for up to 3 months at a time (email contact@floatworks.com in advance of your next payment date). There must be a period of 3 months between freezes.
Additional floats can be purchased at membership rate per float.
Floats expire after one year.

Disabled Customer Policy
Customer Liability Waiver