Terms & Conditions

1. Customer Liability Waiver

You agree that by floating at Floatworks, whether you are the paying customer or a guest, you are committing to our T&Cs, agree to the customer liability policy below and that you’re liable for any repercussions resulting from the infringement of this policy.

View our Customer Liability Waiver

2. Prepayment

We require all customers to have credit in their account before they book a session.

3. Float Packages Expirations

All float packages purchased should be used within the expiration period. The expiration period begins from the date of purchase.

• Single Float - 3 months expiry
• Introduction Package - 3 months expiry
• 4 x Floats Package - 4 months expiry
• 8 x Floats Package - 8 months expiry

4. Gift Cards Expirations

Gift cards do not have an expiration date. Once the gift card has been redeemed, the expiry period corresponding to the Float Packages Expiration (3.) for the redeemed package will commence.

5. Monthly Membership Float Expirations

All membership floats purchased should be used within the expiration period. The expiration period begins from the date of purchase.

• 1 Float per month - 3 months expiry
• 2 Floats per month - 3 months expiry
• 4 Floats per month - 6 months expiry

Once the membership contract has been cancelled an expiry date will be applied to all accrued floats on the membership account, based on the Float Pack Expirations (3.)

6. Annual Membership Float Expirations

All annual membership floats are valid for 12 months from the date of purchase.

If an annual membership is renewed inside the 12-month term, any outstanding floats will roll into the subsequent annual membership term.

7. Membership Charge Authorisation

By signing up for a Floatworks membership, you authorise The Floatworks Limited to deduct monthly dues from your debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month. You understand charges will continue month-to-month until you choose to cancel or freeze your membership, after the minimum term commitment, using the procedures defined below.

The Annual membership does not automatically renew and if you would like it to renew, we will need you to notify us before the 12 months period comes to an end.

8. Membership Minimum Term

Floatworks monthly memberships have a set minimum term. This is confirmed via receipt of your sign up to the membership. You cannot cancel your membership within the minimum term.

9. Membership Cancellation

To cancel your membership after the minimum term, you must submit a notification of cancellation in writing, 14 days before your final billing cycle. Any account changes need to be requested by the cardholder on the account.

To cancel please contact us at members@floatworks.com

10. Membership Suspension

You have the option to freeze your membership after your minimum term has lapsed.

There is a maximum cumulative suspension period of 3 months in a 12-month period.

We require your membership to be active for another 3 months before you can suspend it again.

We require at 7 days notice before your next billing cycle, anything less and the suspension will start the following period.

To suspend your membership please contact us at members@floatworks.com

11. Refunds

We offer a partial or full refund within 28 days of any purchase (Including the 1st payment of a membership)

After this date, all purchases, including gift cards, packages and memberships are non-refundable, and follow their purchase/contract terms.

Refunds will be sent out within 5 working days of correct receipt.

Please note that the Introductory Package is broken down in the following valuations;

1st Float £55 2nd Float £44 3rd Float Free

12. Age Restrictions

All Floaters must be over the age of 16 at the time of their appointment

13. Bookings

You can make a booking for any available time via our Floatworks APP, Online via our website, or onsite with our teams through your personal Floatworks account.

All bookings are confirmed via email, we cannot accept a booking that is queried without email evidence of the booking being made and confirmed.

Bookings are for the 1hr session duration.

If you book a double float (two sessions back to back), you will be allocated a maximum of 2hrs in the pod from entry.

By booking a double float, you agree to accept that some peripheral noise may be heard while the team are considerately cleaning the other pod rooms nearby.

Floatworks does not accept any responsibility for a ‘lesser’ experience during a double float, due to peripheral noise complaints.

14. Booking Cancellations

If you wish to cancel or change a booking this must be done with a minimum of 24 hours’ notice. This can be done via our Floatworks APP, online via our website, or onsite with our teams through your personal Floatworks account.

If you cancel within 24hrs of your booked appointment, we reserve the right to charge you 100% of the appointment.

15. Appointments

We encourage all first-time customers to arrive 15 minutes before their float. Experienced Floaters, we recommend at least 5 minutes before their float.

If you are more than 15 minutes late, we reserve the right to refuse your entry and charge you 100% of the appointment.

16. Centre Etiquette

Once past our reception area, the centre operates as a Quiet Zone.

We require all customers to kindly remove their shoes in our reception area. This is to prevent loud walking thought the centre, which may disturb other Floaters.

Whilst we encourage customers to interact in our relaxation areas, please be mindful of the volume so as not to disturb others.

17. Credits Sharing

All membership account credits are fully transferable and may be shared.

The same applies to all of our packages except for the Introductory Package.

The Introduction Offer is exclusive to new customers and is for individual use alone (limited to 1 purchase per customer).

18. Disabled Customer Policy

You agree that by floating at Floatworks, as either a paying customer or a guest, you are committing to our T&Cs, agree to the policies below and that you’re liable for any repercussions resulting from the infringement of these policies.

View our Disability Policy

19. Promotional codes and Offers

Unless otherwise stated promotions or discounts cannot be redeemed against our introductory package and memberships.

There is no cash alternative to a promo code.

20. Competitions

The winner(s) will be selected on the date specified in the competition post.

The closing date for the prize draw is specified in the competition post.

We will notify the prize draw winner(s) immediately via direct mail from @the_floatworks Instagram account.

The prize(s) is specified in our social media post.

There is no cash alternative.

The judge’s decision is final. No correspondence will be entered into.

No employee of Floatworks or their families, its agencies, or anyone professionally associated with the promotion or draw will be eligible for the prize.

21. Refer a Float Friend Programme

Referees should ensure referals are made to the centre teams to be recorded.

Only first time purchases by the referal at the price of our intro pack or above qualify for the referee reward.

A purchase made before the date of the referal does not qualify (No retrospective rewards can be given).

Rewards will be added to the referee’s account after 28 days of the qualifying purchase date.

Rewards are unlimited subject to the conditions above.

22. Concession Discounts

We offer a 15% concession discount to the following 3 groups who can show a valid ID;

1. Any valid Student ID holder
2. Any valid NHS ID holder
3. Any valid Blue Light Card holder

The valid ID card must be shown to a team member on your first visit - Failure to show your valid ID will result in your booking being cancelled and no refund offered for that session.

‘Valid’ means In date at the time of attendance