1. Customer Liability Waiver
You agree that by floating at Floatworks, whether you are the paying customer or a guest, you are committing to our T&Cs, agree to the customer liability policy below and that you’re liable for any repercussions resulting from the infringement of this policy.
View our Customer Liability Waiver
We require all customers to have credit in their account before they book a session.
3. Float Packages Expirations
All float packages purchased should be used within the expiration period. The expiration period begins from the date of purchase.
- Single Float - 3 months expiry
- Introduction Offer 3 x Floats Package - 3 months expiry
- 4 x Floats Package - 3 months expiry
- 8 x Floats Package - 6 months expiry
4. Gift Cards Expirations
Gift cards do not have an expiration date. Once the gift card has been redeemed, the expiry period corresponding to the Float Packages Expiration (3) for the redeemed package will commence.
5. Monthly Membership Float Expirations
All membership floats purchased should be used within the expiration period. The expiration period begins from the date of purchase.
- 1 Float per month - 3 months expiry
- 2 Floats per month - 3 months expiry
- 4 Floats per month - 6 months expiry
Once the membership contract has been cancelled a 3-month expiry date will be applied to all accrued floats on the membership account.
6. Annual Membership Float Expirations
All annual membership floats are valid for 12 months from the date of purchase.
If an annual membership is renewed inside the 12-month term, any outstanding floats will roll into the subsequent annual membership term.
7. Membership Charge Authorisation
By signing up for a Floatworks membership, you authorise The Floatworks Limited to deduct monthly dues from your debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month.
You understand charges will continue month-to-month until you choose to cancel or freeze your membership, after the minimum term commitment, using the procedures defined below.
The Annual membership does not automatically renew and if you would like it to renew, we will need you to notify us before the 12 months period comes to an end.
8. Membership Minimum Term
Floatworks monthly memberships have a set minimum term. This is confirmed via receipt of your sign up to the membership. You cannot cancel your membership within the minimum term.
9. Membership Cancellation
To cancel your membership after the minimum term, you must submit a notification of cancellation in writing, 14 days before your final billing cycle. Any account changes need to be requested by the cardholder on the account.
To cancel please contact us at firstname.lastname@example.org
10. Membership Suspension
You have the option to freeze your membership at any time after your minimum term has lapsed.
There is a maximum cumulative suspension period of 3 months in a 12-month period.
We require your membership to be active for another 3 months before you can suspend it again.
To suspend your membership please contact us at email@example.com
We offer a partial or full refund within 28 days of any purchase. After this date, all purchases, including gift cards, packages and memberships are non-refundable.
Refunds will be sent out within 5 working days of correct receipt.
12. Age Restrictions
All Floaters must be over the age of 16 at the time of their appointment
You can make a booking for any available time via our Floatworks APP, Online via our website, or onsite with our teams through your personal Floatworks account.
All bookings are confirmed via email, we cannot accept a booking that is queried without email evidence of the booking being made and confirmed.
14. Booking Cancellations
If you wish to cancel or change a booking this must be done with a minimum of 24 hours’ notice. This can be done via our Floatworks APP, online via our website, or onsite with our teams through your personal Floatworks account.
We encourage all first-time customers to arrive 15 minutes before their float. Experienced Floaters, we recommend at least 5 minutes before their float.
If you are more than 15 minutes late, we reserve the right to refuse your entry and charge you 100% of the appointment.
16. Centre etiquette
Once past our reception area, the centre operates as a Quite Zone.
We require all customers to kindly remove their shoes in our reception area. This is to prevent loud walking thought the centre, which may disturb other Floaters.
Whilst we encourage customers to interact in our relaxation areas, please be mindful of the volume so as not to disturb others.
17. Credits Sharing
All membership account credits are fully transferable and may be shared.
The same applies to all of our packages except for the Intro 3x Floats Package.
The Introduction Offer is exclusive to new customers and is for individual use alone (limited to 1 purchase per customer).
18. Disabled Customer Policy
You agree that by floating at Floatworks, as either a paying customer or a guest, you are committing to our T&Cs, agree to the policies below and that you’re liable for any repercussions resulting from the infringement of these policies.
View our Disability Policy