Terms & Conditions

Refunds, Returns and Cancellations Policy

We will offer a refund within 30 days of purchase, after this date, vouchers and memberships are non-refundable. Refunds will be sent out within 30 days.

Membership Charge Authorisation
I authorise The Floatworks Limited to deduct my monthly dues from my debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month. I understand charges will continue month-to-month until I choose to cancel or freeze my membership, after a minimum 3-month commitment, using the procedures defined below.

Membership Cancellation
I understand the cancellation procedure is to submit the a notification of cancellation in writing 30 days prior to my final billing cycle and that any account changes need to be requested by the card holder on the account with signature provided as authorisation.

Membership Freeze
I understand that I have the option to freeze my membership at anytime which will reduce my monthly membership dues to £1 per month until such time I choose to reinstate, or fully cancel, my account.

Gift Vouchers
Our vouchers are valid for a year, unless stated otherwise.

If you wish to cancel a booking this must be done with a minimum of 24 hours notice.

Membership Sharing
All of our memberships are fully transferable and may be shared amongst friends.

Liability Waiver

We require all first-time floaters to sign this liability waiver.

Please confirm that:

  • I will never use the floatation tank under the influence of alcohol or drugs
  • I do not suffer from epilepsy
  • I do not suffer from schizophrenia
  • I am not currently suffering from any form of ear infection (if you have a history of ear infections please ensure you use the ear plugs provided)
  • I am over the age of 16 (children under the age of 16 are not permitted to float due to health and safety requirements)
  • I have no fresh tattoos (less than 2 weeks)
  • I do not have recently dyed hair (this is applicable if your hair is not yet running clear in the shower)

Health Conditions
Please inform Floatworks of all health conditions. If you have a heart condition or wear a pacemaker, asthma, allergies (particularly to salt, bromine or magnesium), or very low blood pressure – we recommend that you seek approval from a medical practitioner before floating.

Disability Policy
At Floatworks we are very keen to make sure everyone can float, however, safety is very important too. If you have a physical disability please first consult with your doctor. If your doctor gives you the ok then please call up the centre and speak to one of our team leaders or managers. They will explain to you exactly what precautions and measures we need to take to ensure safe and happy floating. We can’t guarantee that every person who comes to Floatworks will be allowed to float, and we must speak to you beforehand to understand any physical disabilities that you are managing so that we can put the correct safety measures in place.

I confirm that if any of the situations above change, then I will inform Floatworks prior to floating.