Terms & Conditions

Refunds, Returns and Cancellations Policy

Refunds
We will offer a refund within 30 days of purchase, after this date, vouchers and memberships are non-refundable. Refunds will be sent out within 30 days.

Membership Charge Authorisation
I authorise The Floatworks Limited to deduct my monthly dues from my debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month. I understand charges will continue month-to-month until I choose to cancel or freeze my membership, after a minimum 3-month commitment, using the procedures defined below.

Membership Cancellation
I understand the cancellation procedure is to submit the a notification of cancellation in writing 15 days prior to my final billing cycle and that any account changes need to be requested by the card holder on the account with signature provided as authorisation.

Membership Freeze
I understand that I have the option to freeze my membership at anytime which will reduce my monthly membership dues to £5 per month until such time I choose to reinstate, or fully cancel, my account.

Gift Vouchers
Our vouchers are valid for a year, unless stated otherwise.

Cancellations
If you wish to cancel a booking this must be done with a minimum of 24 hours notice.

Membership Sharing
All of our memberships are fully transferable and may be shared amongst friends.

Contraindications

You must not enter the pods under the influence of drugs, alcohol or illegal substances. It is inadvisable to enter the floatation tank if you suffer from serious heart disease, epilepsy or chronic kidney disease. If you have a history of ear infections, you are advised to use the ear plugs that we provide.

Age restrictions

The minimum age for treatments and floatation sessions is 16 years.