Our policies on refunds, returns and cancellations


We will offer a refund within 30 days of purchase, after this date, vouchers and memberships are non-refundable. Refunds will be sent out within 30 days.

Membership charge authorisation

I authorise The Floatworks Limited to deduct my monthly dues from my debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month. I understand charges will continue month-to-month until I choose to cancel or freeze my membership, after a minimum 3-month commitment, using the procedures defined below.

Membership cancellation

I understand the cancellation procedure is to submit the a notification of cancellation in writing 30 days prior to my final billing cycle and that any account changes need to be requested by the card holder on the account with signature provided as authorisation.

Membership freeze

I understand that I have the option to freeze my membership at anytime which will reduce my monthly membership dues to £1 per month until such time I choose to reinstate, or fully cancel, my account.

Membership float expirations

All Membership floats are valid for 60 days.

Non-membership expirations

Our vouchers and gift cards are valid for a year.


If you wish to cancel or change a booking this must be done with a minimum of 24 hours notice.

Membership sharing

All of our memberships are fully transferable and may be shared amongst friends.