Careers

Float Guide

We’re expanding and are looking for great people to join our team, with the ambition to progress as part of a rapidly growing health and wellness business!

Who are we looking for?

We are seeking candidates who are pro-active, positive, organised and seeking to make a positive impact on peoples lives.

What can we offer you?

An exciting and fast-paced career. We are looking for talented individuals to play a major role in the expansion of the Floatworks brand. There are many opportunities for career and personal development for those with a desire to be a part of this exciting journey. We are ambitious and we want you to be too! We can also offer you free floating which is life changing in itself!

Full-time and part-time opportunities are available including morning, daytime, evening, and weekend shifts. We require our team to be flexible.

Responsibilities

First and foremost, you fully embody and embrace the Floatworks Intentions at all times and live our intentions of Love and Excellence whilst at the float centre.

As a Float Guide, you are front and centre of the Floatworks customer experience. You interact with the customer every step of the way, from booking them in for an appointment to welcoming them into the centre and preparing them to float and connecting with customers ongoing to cultivate an excellent floating experience.

You keep the centre and business operations running super smoothly and efficiently every day. This involves managing day-to-day operations, cleaning float rooms, cleaning around the centre and making sure we are always in tip-top shape. Float Guides need to be passionate about excellent service, love floating, have attention to detail and work great as a team.

Float Guides are responsible for:

  • Communicating with enthusiasm and ensuring the highest quality customer service at all times
  • Understanding individual customers circumstances and tailoring their experience, including new client orientation
  • Gaining post-float feedback from customers and designing new processes accordingly
  • Product and service sales
  • Answering phone calls, scheduling appointments and taking payments
  • Updating relevant reports and databases
  • Management of inventory
  • Email and telephone correspondence with customers, suppliers and partners
  • Cleaning between sessions

Skills and Experience

  • Customer service and/or retail sales experience
  • Multi-tasking and working within a dynamic team
  • Flexible, quick learner
  • Detail orientated and able to follow defined processes

To apply click here.